An online education platform wanted to engage prospective students earlier and more meaningfully in their journey. We built a conversational assistant — available by both voice and text — that answers questions about programmes, requirements, and schedules grounded in the institution’s live data, and guides visitors through the first steps of applying.
What we built
- Voice and text assistant — available on the website across all devices, responds instantly at any hour
- Grounded on live data — answers are drawn from current programme information, entry requirements, schedules, and FAQs — no hallucination, no outdated responses
- Guided application flow — the assistant walks prospective students through early application steps, capturing intent and qualification signals
- Smart handoff — escalates to a human advisor only when genuinely needed, passing full conversation context so students never repeat themselves
Outcome
Qualified leads doubled within the first term of operation. The platform’s admissions team was able to focus on high-intent candidates while the assistant handled early-stage engagement at scale.